Why a claim is flagged or rejected

Kredily checks each claim against your company's expense rules when it's submitted. A claim can be flagged for extra review or blocked outright.

Flags vs blocks

• Soft flag — the claim is allowed through but sent for extra review (typically to Finance), even if it's under the normal approval threshold. Common reasons:
• a receipt is recommended but wasn't attached,
• the amount is over the category limit (but not excessively), or
• the expense is older than your company's allowed window.
• Hard block — the claim can't proceed as-is. Common reasons:
• a receipt is required (for that category or amount) and is missing, or
• the amount is far over the category limit.

What to do

• Missing receipt — attach it and resubmit. Keep receipts for anything over your company's threshold.
• Over the limit — either reduce the claim, or add a note justifying it; an approver can still approve in part.
• Too old — add a note explaining the delay; it will go through the extra review.
• Rejected — open the claim, read the rejection reason, fix the issue and submit again.

When to contact support

If a claim is blocked but you believe it meets policy (correct receipt attached, within limits), raise a ticket with the claim ID and a screenshot of the message.