360-degree feedback

360-degree feedback adds perspectives beyond the manager and self-review — peers, cross-functional collaborators, and sometimes direct reports — to give a fuller picture of how someone works, if your organization has enabled this for a cycle.

How it's set up (admin)

1. When configuring a review cycle, enable the 360 / multi-rater feedback component.
2. Decide who nominates reviewers — the employee, their manager, or HR — and set any limits (e.g. minimum or maximum number of reviewers).
3. Set the feedback window during which nominated reviewers can respond.

Nominating reviewers

If self-nomination is enabled, employees pick a small set of colleagues who can speak to their work — typically people they've collaborated with recently, not just close teammates. Managers or HR may need to approve the list before requests go out.

Giving feedback as a reviewer

1. You'll be notified when you're nominated to give feedback for a colleague.
2. Open the feedback request from your Performance module and answer the questions provided — usually a mix of ratings and open comments.
3. Submit before the feedback window closes. Feedback is typically anonymized or aggregated before it reaches the employee's manager, depending on your organization's settings.

How it's used

360 feedback is generally treated as input to the manager's review and calibration, not as a standalone score. A manager should read the aggregated feedback alongside the self- and manager-review before finalizing an assessment.

Common issues

• Can't nominate a reviewer — the person may be outside the group your organization allows (e.g. a different department), or the nomination window has closed.
• Reviewer can't find the feedback request — check the feedback window is currently open; requests outside the window won't appear.
• Feedback isn't anonymized as expected — anonymization/aggregation rules are set by your admin per cycle; confirm the configuration with HR if this looks wrong.

When to contact support

If a submitted 360 feedback response isn't showing up for the reviewing manager, raise a ticket with the cycle name and the employee it relates to.

Related: Complete a self-review and manager review, Calibration and final ratings