Can't clock in on the mobile app

If the Clock In button won't respond or shows an error, it's almost always one of three things: location/geo-fence, app permissions, or your assigned attendance rule.

Quick fixes (try in order)

1. Enable precise location for Kredily in your phone settings, and make sure you're inside your office's geo-fence radius if your company uses geo-fencing.
2. Allow the permissions the app asks for — location, and camera if selfie attendance is enabled.
3. Force-close and reopen the app; check you're on the latest version.
4. Confirm a shift / attendance rule is assigned to you — without one, clock-in has nothing to record against (ask your admin).

"Location not available"

This is the geo-fence check failing. You're either outside the allowed radius, or location is off/imprecise. Enable precise location and move within the office area. If you legitimately work remotely, your admin can adjust the rule or enable web/remote punch-in.

Admin checks

• Is the employee inside the configured office location radius?
• Is the right attendance rule / shift assigned to them?
• For biometric devices, check the device sync status.

When to contact support

If location and permissions are correct, a rule is assigned, and clock-in still fails across multiple employees, raise a ticket — note whether it's web or mobile, and the error shown.