Track a case and read the report
Once a case is ordered you track it through the Verifications table and its case detail, then read the risk-scored report when every check completes. Admins and managers can track cases; managers see only their team's cases.
Track cases in the Verifications table
Open the Verifications screen. At the top, six KPI cards summarise your programme: Employees, Verified, In progress, Flagged / failed, Not started and Avg complete (%). A segmented sub-row splits cases into 🏢 Current Employees, 🌱 New Joinees and 🆕 Pre Joinees.
The table is paginated at 7 per page. Columns for employees are Employee · Dept · Designation · Checks · Progress · Status · Risk · action; for pre-joinees they are Candidate · Email · Position · Checks · Progress · Status · Risk · action. The row action is View / Complete for employees and Report / View for pre-joinees. If nothing matches you'll see No employees match your filters. or No candidates match your filters.
Follow the case stepper
Each case moves through a four-stage stepper: Invited → Submitted → In progress → Completed.
- Invited — the candidate has been invited to self-submit.
- Submitted — the candidate has uploaded documents and given consent.
- In progress — from a Submitted case, an admin selects Send for BGV API → (toast: Sent to BGV providers (OnGrid · KonnectNXT)…) and providers begin verifying.
- Completed — all checks are done and the verdict chip appears.
Read the case detail
Open a case to see its detail view. A left vertical nav lists one item per selected check — {Check} Check — each with a status tick. The header carries a back arrow, avatar, name, sub-line (role · dept · ID), the status chip, and ⬇ PDF and 🔗 Share (which copies a link, toast: Report link copied).
The right panel shows {Check} verification with its status chip, a description, a {Check} details field grid and a Documents grid (marked Received/Awaiting with a View link). For identity you'll also see 👁 Show full numbers.
Per-check results
The checks table has the columns Check · Status · Result / flags · Completed · action. Result strings depend on the outcome:
- Passed → Clear
- Flagged → Year mismatch (education), Unreachable (reference), otherwise Discrepancy
- Failed → Record found (criminal), Below threshold (credit), otherwise Adverse
The action per row is View (done), Record (in progress), Initiate (not started) or queued. Note that Initiate is HR/CEO-only.
Read the report
The report block appears only once the case is Completed and shows the risk score, its band (Low / Medium / High), and ⬇ PDF and 🔗 Share buttons. Until then you'll see Report generates once all checks complete.
Related articles
- Order a background check
- Review and adjudicate flagged checks
- BGV plans, credits, providers & settings
When to contact support
If a case is stuck between stages, the report won't generate after every check completes, or a share link won't copy, raise a ticket.