Biometric attendance & device sync

Kredily can pull punches directly from a biometric device installed at your office. Once the integration is set up, logs flow into Kredily automatically and feed attendance.

Enable biometric tracking

1. On the relevant attendance rule, turn on the Biometric tracking option.
2. Kredily links to your installed device through a backend integration (the Kredily team handles the device-side connection).
3. Once connected, punch data is fetched automatically from the machine — no manual upload.

If logs aren't coming through

Biometric sync issues are the most common biometric ticket. Check, in order: 1. The device is online and powered, with network/connectivity to the internet. 2. The biometric option is enabled on the assigned rule for those employees. 3. Employees are enrolled on the device and mapped to their Kredily profile. 4. Recent punches exist on the device but aren't in Kredily → the sync needs attention.

While sync is being fixed, employees can use web/app clock-in or you can correct days via regularization so payroll isn't blocked.

Common issues

• Missing logs for everyone — device offline or the integration dropped; needs a sync/connection check (often support-assisted).
• Missing logs for one person — they're not enrolled/mapped on the device.
• Duplicate or wrong-time punches — device clock/timezone mismatch.

When to contact support

The device is online and enrolled but punches still aren't reaching Kredily — raise a ticket with the device details and an example employee + date; biometric integration is set up with support's help.