Login & account access (password, OTP, activation)

Everything about getting into Kredily — first-time activation, day-to-day login, and the common "I can't get in" cases — in one place.

Log in

• Web: open your company's Kredily URL (yourcompany.kredily.com) and sign in with your registered email and password.
• Mobile app: install the Kredily app and sign in with the same credentials.

First time? Activate your account

New employees get an activation link by email (sent when HR invites them). Open it, set a password, and you're in. No link yet? Ask your admin to resend the invite (below).

Forgot password

Use Forgot password on the login screen — you'll get a reset link/OTP at your registered email. Set a new password and sign in.

Admin — resend an employee's activation/login link

1. Open the employee in the Directory.
2. Use Resend invite / activation link.
3. They'll get a fresh email to activate or reset.

Common issues

• OTP not received — check spam, confirm the email/phone on file is correct, wait a minute and retry. A wrong contact on the employee record is the usual cause (an admin can fix it).
• "Invalid email or password" — confirm you're on your company's URL and using your registered email. If you never activated, you need the activation link, not login.
• App won't load / communication error — update the app, check connectivity, and confirm you're not on an outdated link. Persistent server errors for everyone may be a temporary outage.
• Account inactive — if you've been marked inactive/exited you can't log in; contact your HR.

When to contact support

OTP/activation emails aren't reaching an entire company domain, or login fails for everyone at once (possible outage) — raise a ticket noting web vs app and the exact message.