Reimburse approved claims (admin)

Once claims are approved they wait in the payout queue for finance to reimburse. This is done from Expense → Reimbursement.

The payout queue

The queue lists every approved claim waiting to be paid, with the employee, category, amount, payment mode and payout status (Unpaid, Initiated, Pending, Paid, Failed, Hold). Filter by financial year and month to focus a run.

Run a reimbursement

1. Pick the month/year cycle. The Ready to reimburse banner shows the approved claims and total ready to pay.
2. Choose the payment mode per claim if needed — Bank Transfer (default), UPI, Cash or Cheque.
3. Click Run reimbursement to process the batch, or Push to Payroll to settle the claims alongside salary.
4. Use Mark paid (individually or in bulk) to record payouts made outside Kredily, and Check status to refresh a bank/UPI payout that's in progress.

Once paid, the employee's claim status reflects the payout so they can see it too.

Add a claim on someone's behalf

Finance can use Add Expense to create a claim for an employee and queue it for payout — useful for reimbursements raised offline.

When to contact support

If a payout shows Failed or Uncertain after you re-checked its status, raise a ticket with the employee and claim ID rather than re-running the payout repeatedly.