Increase your user licenses / seats

If you've hit your plan's user limit, you'll need more licenses before you can add or activate more employees.

How seats work

• Each active employee (including admins) uses one seat.
• Inactive/exited employees don't consume a seat — so offboarding leavers frees licenses (see Make an employee inactive).

Increase your license count

1. Go to Settings → Billing / Subscription (or your plan page).
2. Choose the number of users you need and confirm the upgrade.
3. Once the upgrade is applied, the new seats are available immediately.

If you don't see a self-serve upgrade option for your plan, raise a request and support/sales will adjust your seat count (this is a common, quick request — e.g. "increase users from 40 to 45").

Common issues

• "Can't add more employees" — you're at your seat limit. Either free seats by marking leavers inactive, or increase your licenses.
• Need an invoice/bill for the licenses purchased — request it from the billing page or via a ticket; include your company name and the number of seats.

When to contact support

To increase seats, get a quote, or request an invoice — raise a ticket (or ask the assistant) with your company name and the target user count.