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HR Glossary

Attrition Rate

Attrition rate, also called employee turnover rate, measures the percentage of employees who leave an organisation (through resignation, retirement, or termination) during a specific period, relative to the average number of employees during that period. It is a key HR metric used to assess workforce stability, engagement, and the effectiveness of retention strategies.

The standard formula is: (Number of employees who left / Average number of employees during the period) × 100. Attrition can be voluntary (resignation) or involuntary (termination/layoff), and organisations often track both separately along with department-wise and tenure-wise breakdowns to identify specific retention issues.

Key points

  • Formula: (Employees who left / Average headcount) × 100, usually expressed monthly or annually
  • Can be split into voluntary attrition (resignations) and involuntary attrition (terminations)
  • Industry benchmarks vary widely; IT/BPO sectors often see higher attrition than manufacturing
  • High attrition increases recruitment, training, and productivity-loss costs
  • Often analysed alongside exit interview data to identify root causes

Example

If a company had an average headcount of 200 employees in a year and 24 employees left during that year, the annual attrition rate is (24 / 200) × 100 = 12%.

FAQ

Frequently asked questions

What is considered a healthy attrition rate?
A healthy annual attrition rate is generally considered to be between 10-15% for most industries, though this varies by sector — IT and BPO often tolerate higher rates (15-25%) due to industry dynamics.
What's the difference between attrition and turnover?
The terms are often used interchangeably, but strictly, attrition sometimes refers to positions not being refilled after an employee leaves, while turnover refers to any replacement of departing employees; in HR practice, both are usually tracked the same way.
How can HR software help reduce attrition?
HR platforms like Kredily provide analytics on attrition trends, exit reasons, and department-wise patterns, helping HR teams proactively address retention issues before they escalate.

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