Refund and Cancellation Policy

Updated July 25, 2020

Payment Terms

You, the Client Company/Individuals engaging on behalf of the Client Company, agree to clear invoices issued.
You also agree that Kredily is a prepaid service – meaning, invoices for a month are raised at the beginning of the month. The billing cycle is from the first of a month to the last date of the month.
For Customers starting in the middle of a month, the first payment cycle will be pro rata for the starting month. Subsequent billing cycles will be monthly.
For continued services, payments have to be made in the first 7 days of the month, failing which you may be downgraded to the Free Plan. In cases invoices are not cleared – then Kredily reserves the right to limit OR stop access to the platform and services.
In cases of erroneous payments, including but not limited to excess payments or payment of incorrect amounts – you can raise the issue to support@kredily.com or alternatively, reach out to your designated Account Manager. The Support/Account Management Teams will endeavor to resolve the issue within 48 hours/2 working days of complaint receipt.
Should you choose to Cancel your engagement with Kredily – you will need to issue a 1 month notice. At the end of the month – you will be issued a final invoice with any pending dues – on clearing said invoice, your Kredily account will be deactivated
In cases where a refund has to be issued, Kredily Team will endeavor to process the refund in 7 working days – in order to ensure all diligence, documentation and due processes are followed. Please note that after processing refunds, there may be some latency in the financial infrastructure – including but not limited to payment gateways, banks, which may cause delays in the amount being remitted to the Client Bank Account.