Refund and Cancellation Policy

Updated July 25, 2020

Payment Terms

  • You, the Client Company/Individuals engaging on behalf of the Client Company, agree to clear invoices issued. 

  • You also agree that Kredily is a prepaid service – meaning, invoices for a month are raised at the beginning of the month. The billing cycle is from the first of a month to the last date of the month. 

  • For Customers starting in the middle of a month, the first payment cycle will be pro rata for the starting month. Subsequent billing cycles will be monthly. 

  • For continued services, payments have to be made in the first 7 days of the month, failing which you may be downgraded to the Free Plan. In cases invoices are not cleared – then Kredily reserves the right to limit OR stop access to the platform and services. 

  • In cases of erroneous payments, including but not limited to excess payments or payment of incorrect amounts – you can raise the issue to or alternatively, reach out to your designated Account Manager. The Support/Account Management Teams will endeavor to resolve the issue within 48 hours/2 working days of complaint receipt. 

  • Should you choose to Cancel your engagement with Kredily – you will need to issue a 1 month notice. At the end of the month – you will be issued a final invoice with any pending dues – on clearing said invoice, your Kredily account will be deactivated

  • In cases where a refund has to be issued, Kredily Team will endeavor to process the refund in 7 working days – in order to ensure all diligence, documentation and due processes are followed.  Please note that after processing refunds, there may be some latency in the financial infrastructure – including but not limited to payment gateways, banks, which may cause delays in the amount being remitted to the Client Bank Account.